Đề 311- Học viết thư phản hồi » Viết Thư Phản Hồi » Viết 2022

Giới thiệu : Ở hình thức viết thư này bạn cần viết một bức thư phản hồi tới địa chỉ email mà bạn sẽ đọc. Nội dung bức thư bạn cần viết sẽ được gợi ý trong phần hướng dẫn.

Note: You need to write a response to an e-mail that you will read. What your response needs to include is in the directions so make sure you also read the directions carefully.


 

Dear Sir,

I am writing this letter to express my utter disappointment with the quality of service you had provided me in your holiday package.

I booked with your company the holiday package to Sydney last month after the customer service staff promised me that my tour would be absolutely perfect but on the contrary, everything went opposite. Not only the flight was delayed but the hotel was of a low standard with low-quality service and noise issue round the clock. The bus tour trip was also cancelled as there weren’t enough people present at that time.

In this worst case scenario, I expect a refund from your company for all the charges that I had paid in advance before going otherwise I will have no other option to approach the concerned authority for filing the formal complaint against your company with regards to false claims.

I hope to have a prompt action on my complaint and refund request.

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Yours faithfully,

Chris

Direction: As if you are the person on behalf of the travel agency, read the letter and give a suitable response.

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